Read the Most Frequently Asked Questions

Answers to these frequently asked questions are intended to provide brief information relevant to your health. If you would like to speak with us regarding any of these topics, do not hesitate to call us.

What days are you open?

Our office is open Monday through Friday, and on Saturdays. As our daily schedule is subject to change, please call to confirm office hours.

Are you accepting new patients?

Yes, we welcome new patients.

Do I need to obtain a referral prior to making an appointment?

Our office does not require referrals, but many insurance providers will only cover specialist visits with a prior referral from your primary care physician. Please check with your insurance company to determine whether a referral is required.

How do we contact the doctor after hours?

Our medical providers are available 24 hours a day. Call the office at (856) 983-1400 and follow the prompts to page a provider on call. Please be aware that after-hours calls are intended for urgent medical issues that cannot wait until the next business day. Referral and appointment requests will not be addressed via pager. Pages are typically returned within 15 minutes. Please call back if you have not received a timely response.

In The Event Of A Life Threatening Emergency, Call 911

May I request a specific physician for my visit?

Every effort is made to arrange your well care and follow up visits with the physician of your choice. When you or a family member is ill, he or she may see any one of our physicians.

How often do I need to be seen in the office?

Visit schedules will vary depending on your individual characteristics and your specific disorder. We will discuss the expected length and duration of follow up visits during your initial consultation. Generally, we recommend that patients be seen in our office at regular intervals.

When will I receive lab or test results?

You will receive a call quickly with any lab results that require urgent attention. Other abnormal lab results will be addressed promptly by the provider that ordered the labs or tests. Normal values are usually not reported, however, you are welcome to call our office to request a copy of your results.

How do I obtain a prescription refill?

Please call our office and follow the prompts for our prescription refill line. Allow one business day for all routine prescription refills. For prescriptions that require prior authorization from your insurance company, please plan ahead to allow at least three to five days for refill approval. Prescription refills for controlled substances such as pain medications are refilled Monday through Friday only.

What should I expect during my first visit?

Before arriving in our office for your initial examination, please complete the two forms accessible through our Forms page. Please print out and complete these forms. You should bring them with you on the day of your first visit to our practice.

Also, please make sure to bring with you your current eyeglasses / sunglasses / reading glasses/ contact lens information, including any contact lens, box, or label for each eye. Our staff will be able to determine the prescription of any eyeglasses you bring to our office which, in turn, will help our doctors make recommendations regarding whether or not a change in glasses prescription may be beneficial towards improving your vision. Additionally, if you wear contact lenses, it would be most helpful if you are able to bring the contact lens box label or contact lens package label so that our team of technicians and doctors will know specifically what contact lenses you have been prescribed in the past.

Insurance

We participate with most major insurance plans. As participation varies by region, specialty, and physician, we recommend that you contact either our office or your insurance company representative to verify that your insurance plan is accepted.

For information on how to obtain insurance coverage for you and/or your family, please visit www.healthcare.gov